At Knightage, customer satisfaction is our top priority. Please review our refund and cancellation policies carefully to understand your rights and obligations. By making a purchase, you agree to the terms outlined below.

Refund Policy

Eligibility for Refunds:
- Refunds are only applicable for products returned in their original condition, unused, and with all tags intact.
- Refund requests must be submitted within 7 days of receiving the product.
Non-Refundable Items:
- Customized products, such as personalized jerseys with names or logos, are non-refundable unless they arrive damaged or with a manufacturing defect.
- Clearance sale items or special offers are final sale and cannot be refunded.
Refund Process:
- To initiate a refund, email us at spotprint2013@gmail.com with your order details and reason for the request.
- Approved refunds will be processed within 5-7 business days after we receive and inspect the returned item.
- Refunds will be credited to the original payment method. Processing times may vary depending on your bank or payment provider.
Damaged or Defective Products:
- If you receive a damaged or defective item, please notify us within 48 hours of delivery. Include photos of the defect for verification.
- We will provide a replacement or refund after reviewing the claim.

Cancellation Policy

Order Cancellation:
- Orders can be canceled within 24 hours of placement for a full refund.
- After 24 hours, cancellations may not be accepted if the production or shipping process has begun.
Cancellation for Customized Orders:
- Customized or personalized orders cannot be canceled once production has started.
How to Cancel:
- To cancel an order, email us at spotprint2013@gmail.com with your order number and cancellation request.
Refund for Cancellations:
- Approved cancellations will be refunded within 5-7 business days to the original payment method